9 DIFFERENCES ยท 9 THE SAME
Goodcall vs Smith.ai
Last verified
SHORT ANSWER
Goodcall and Smith.ai both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and overflow answering. The biggest differences in the data: Goodcall costs 96% less for after-hours answering at 200 calls/month and Goodcall costs 47% less for AI receptionist at 400 calls/month.
Both meet every requirement for
Choose Goodcall if
- - You want the lower cost for after-hours answering at 200 calls/month: $79 a month against $1,965.
- - You want the lower cost for AI receptionist at 400 calls/month: $79 a month against $150.
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $79 a month against $150.
Choose Smith.ai if
- - You need bilingual (English and Spanish) answering: Smith.ai lists it as add-on, Goodcall as not available.
- - You need breadth in native integrations: Smith.ai 6 native, Goodcall 4 native.
Differences 9
| Field | Goodcall | Smith.ai |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $79/mo | $150/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $79/mo | $150/mo |
| COSTAfter-hours answering: monthly cost at 200 calls/month | $79/mo | $1,965/mo |
| COSTFree trial | No | Unknown |
| FEATURESOn-call escalation and dispatch | Included | Unknown |
| FEATURESBilingual (English and Spanish) answering | Not available | Add-on |
| COMPLIANCEHIPAA BAA | Higher plans only | Unknown |
| INTEGRATIONSNative integrations | 4 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
The same on both 9
| Field | Goodcall | Smith.ai |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESNative CRM integration | Included | Included |