11 DIFFERENCES ยท 9 THE SAME
My AI Front Desk vs Smith.ai
Last verified
SHORT ANSWER
My AI Front Desk and Smith.ai both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and speed to lead. The biggest difference in the data: native integrations: 8 native on My AI Front Desk against 6 native on Smith.ai.
Both meet every requirement for
Differences 11
| Field | My AI Front Desk | Smith.ai |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | Unknown | $1,125/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | Unknown | $4,925/mo |
| COSTAfter-hours answering: monthly cost at 200 calls/month | Unknown | $1,965/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESOn-call escalation and dispatch | Included | Unknown |
| FEATURESBilingual (English and Spanish) answering | Included | Add-on |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 8 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption). How costs are computed
The same on both 9
| Field | My AI Front Desk | Smith.ai |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESCalls new leads from a webhook | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |