10 DIFFERENCES ยท 8 THE SAME
Retell AI vs Smith.ai
Last verified
SHORT ANSWER
Retell AI and Smith.ai both meet every requirement for AI receptionist, speed to lead and AI voice agents. The biggest differences in the data: Retell AI costs 94% less for AI receptionist at 400 calls/month and Retell AI costs 94% less for AI voice agents at 5,000 minutes/month.
Both meet every requirement for
Choose Retell AI if
- - You want the lower cost for AI receptionist at 400 calls/month: $66 a month against $1,125.
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $275 a month against $4,925.
- - You want the lower cost for speed to lead at 25 users: $66 a month against $1,125.
- - You need breadth in native integrations: Retell AI 13 native, Smith.ai 6 native.
Differences 10
| Field | Retell AI | Smith.ai |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $66/mo | $1,125/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $275/mo | $4,925/mo |
| COSTSpeed to lead: monthly cost at 25 users | $66/mo | $1,125/mo |
| COSTPricing model | Per minute | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 13 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption). How costs are computed
The same on both 8
| Field | Retell AI | Smith.ai |
|---|---|---|
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESCalls new leads from a webhook | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |