7 DIFFERENCES ยท 8 THE SAME
Retell AI vs Upfirst
Last verified
SHORT ANSWER
Retell AI and Upfirst both meet every requirement for AI receptionist and AI voice agents. The biggest differences in the data: Retell AI costs 74% less for AI voice agents at 5,000 minutes/month and Retell AI costs 72% less for AI receptionist at 400 calls/month.
Both meet every requirement for
Choose Retell AI if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $275 a month against $1,046.
- - You want the lower cost for AI receptionist at 400 calls/month: $66 a month against $235.
- - You need breadth in native integrations: Retell AI 13 native, Upfirst 8 native.
Differences 7
| Field | Retell AI | Upfirst |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $66/mo | $235/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $275/mo | $1,046/mo |
| COSTPricing model | Per minute | Flat monthly plans |
| COMPLIANCEHIPAA BAA | Included | Higher tier (Custom) |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 13 native | 8 native |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption). How costs are computed
The same on both 8
| Field | Retell AI | Upfirst |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESNative CRM integration | Included | Included |