5 DIFFERENCES ยท 8 THE SAME
Retell AI vs Vapi
Last verified
SHORT ANSWER
Retell AI and Vapi both meet every requirement for appointment confirmation calls and AI voice agents. The biggest differences in the data: Vapi costs 9% less for AI voice agents at 5,000 minutes/month and Vapi costs 9% less for appointment confirmation calls at 2,000 calls/month.
Both meet every requirement for
Choose Retell AI if
- - You need HIPAA BAA: Retell AI has it, Vapi add-on.
- - You need breadth in native integrations: Retell AI 13 native, Vapi 8 native.
Choose Vapi if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $250 a month against $275.
- - You want the lower cost for appointment confirmation calls at 2,000 calls/month: $300 a month against $330.
Differences 5
| Field | Retell AI | Vapi |
|---|---|---|
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $275/mo | $250/mo |
| COSTAppointment confirmation calls: monthly cost at 2,000 calls/month | $330/mo | $300/mo |
| COMPLIANCEHIPAA BAA | Yes | Add-on |
| INTEGRATIONSNative integrations | 13 native | 8 native |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 8
| Field | Retell AI | Vapi |
|---|---|---|
| COSTPricing model | Per minute | Per minute |
| COSTFree trial | Yes | Yes |
| FEATURESOutbound IVR calls | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |