9 DIFFERENCES ยท 9 THE SAME
Smith.ai vs Upfirst
Last verified
SHORT ANSWER
Smith.ai and Upfirst both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and overflow answering. The biggest differences in the data: Upfirst costs 92% less for after-hours answering at 200 calls/month and Upfirst costs 79% less for AI receptionist at 400 calls/month.
Both meet every requirement for
Choose Upfirst if
- - You want the lower cost for after-hours answering at 200 calls/month: $160 a month against $1,965.
- - You want the lower cost for AI receptionist at 400 calls/month: $235 a month against $1,125.
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $1,046 a month against $4,925.
- - Upfirst includes bilingual (English and Spanish) answering in the base plan; on Smith.ai it is add-on.
Differences 9
| Field | Smith.ai | Upfirst |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $1,125/mo | $235/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $4,925/mo | $1,046/mo |
| COSTAfter-hours answering: monthly cost at 200 calls/month | $1,965/mo | $160/mo |
| COSTFree trial | Unknown | Yes |
| FEATURESOn-call escalation and dispatch | Unknown | Included |
| FEATURESBilingual (English and Spanish) answering | Add-on | Included |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Higher tier (Custom) |
| INTEGRATIONSNative integrations | 6 native | 8 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption). How costs are computed
The same on both 9
| Field | Smith.ai | Upfirst |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESSends call summaries | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESNative CRM integration | Included | Included |