10DLC vs toll-free vs short code for business SMS
Last verified
BASIS
Computed from 1 Communications API (CPaaS) and 2 Communications API (CPaaS) products · last verified 2026-10-28.
Each option is the cheapest qualifying product of its tool type, including add-ons the job requires.
What each includes by default
Feature10DLC or toll-freeShort code
AI voice agent for outbound and inbound100%50%
Answering machine detection0%50%
Branded caller ID (name and logo)0%50%
Call forwarding to any number100%50%
Consent capture and records0%50%
Delivery receipts100%50%
E911 service0%50%
International numbers0%50%
Multi-level IVR menus0%50%
Number masking (proxy numbers)0%50%
Outbound CNAM registration0%50%
RCS business messaging0%50%
Scheduled and triggered messages0%50%
Sends MMS (images)0%50%
Shared team inbox for messages100%50%
Signs a HIPAA BAA0%50%
SIM swap check0%50%
SMS pumping fraud protection0%50%
SMS surveys0%50%
Voice broadcast campaigns0%50%
Works with your existing PBX0%50%
10DLC brand and campaign registration100%100%
Contact lists and segments100%100%
Dedicated or shared short codes100%100%
Keywords and automatic opt-out100%100%
Local numbers100%100%
Native CRM integration100%100%
Number lookup and line type100%100%
Programmable voice API100%100%
Sends SMS100%100%
SIP trunks100%100%
SMS API100%100%
Toll-free numbers100%100%
Two-way texting100%100%
Verification (OTP) API100%100%
Voice OTP100%100%
WebRTC calling SDK100%100%
WhatsApp Business Platform access100%100%
WhatsApp template messages100%100%
Share of each option's qualifying products that include the feature in the base plan.
Qualifying products at default volume
Next step for your size
Publication status: not indexed yet
- Decision guide record is a draft
- 10DLC or toll-free: 1 of 3 qualifying products with costs (draft and sample products excluded)
- Short code: 1 of 3 qualifying products with costs (draft and sample products excluded)