9 DIFFERENCES ยท 3 THE SAME
Aircall vs Smith.ai
Last verified
SHORT ANSWER
Aircall and Smith.ai both meet every requirement for AI voice agents. The biggest differences in the data: Aircall costs 97% less for AI voice agents at 5,000 minutes/month and native integrations: 7 native on Aircall against 6 native on Smith.ai.
Both meet every requirement for
Choose Aircall if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $150 a month against $4,925.
- - You need breadth in native integrations: Aircall 7 native, Smith.ai 6 native.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Smith.ai are mostly positive, with billing and cancellation the most common complaint.
Differences 9
| Field | Aircall | Smith.ai |
|---|---|---|
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $150/mo | $4,925/mo |
| COSTPricing model | Per user per month | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESSends call summaries | Higher tier (Professional) | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
Assumptions used: Average call length 3 minutes per call (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 3
| Field | Aircall | Smith.ai |
|---|---|---|
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESNative CRM integration | Included | Included |