CONTACT CENTER (CCAAS) · OUTBOUND DIALER · CLOUD PHONE SYSTEM (UCAAS) · BY AIRCALL
Aircall
Last verified
Best fit when you need
Not a fit when you need
Call and speech analytics: missing speech analytics, sentiment analysis.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
Spam label and caller ID reputation: missing stir/shaken a attestation, outbound cnam registration.
Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, sends call summaries.
Omnichannel support: missing one agent inbox for voice, chat and email, web chat channel, email channel.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Conference calling: missing audio conference bridge.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr, calling-hours restrictions by recipient time zone.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Phone surveys: missing ivr surveys, outbound ivr calls.
TCPA, consent and 10DLC: missing consent capture and records, do-not-call list management.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management, consent capture and records.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 7
Auto attendant3/3#3 of 27Call recording2/2#2 of 27Number porting1/1#12 of 31Second business number3/3#4 of 27Toll-free numbers2/2#12 of 31Virtual and international numbers3/3#7 of 31WhatsApp customer support2/2#4 of 37Partial fit · 40
Business phone system4/5#9 of 17AI voice agents3/4#10 of 32Call routing3/4#2 of 27Support call queues3/4#4 of 27IVR self-service2/3#4 of 36Two-way business texting2/3#14 of 37Appointment confirmation calls1/2#10 of 32Branded caller ID and CNAM1/2#7 of 25Call forwarding1/2#13 of 31Call transcription1/2#18 of 36International calling for business1/2#9 of 31Local presence dialing1/2#4 of 16Missed-call text-back1/2#15 of 34Push-to-talk1/2#10 of 17Queue callback1/2#5 of 13Sales dialing2/4#11 of 21Speed to lead1/2#13 of 32Vanity numbers1/2#15 of 27Voicemail drop1/2#9 of 12Voicemail to email and transcription1/2#10 of 17Call and speech analytics1/3#10 of 27Overflow answering1/3#15 of 27Spam label and caller ID reputation1/3#4 of 25Texting from a landline or toll-free number1/3#12 of 28AI receptionist1/4#27 of 36Omnichannel support1/4#9 of 13Debt collection calls1/5#12 of 21Call failover and redundancy0/2#16 of 31Call monitoring and QA0/3#10 of 13Click-to-call and in-app calling0/2#10 of 22Conference calling0/1#10 of 17E911 for remote staff0/2#18 of 26Outbound IVR and payment reminder calls0/3#11 of 21Paging and intercom0/2#10 of 17PCI-safe phone payments0/3#14 of 22Phone surveys0/2#8 of 21TCPA, consent and 10DLC0/2#24 of 33Teams and Zoom calling0/2#15 of 26Voice broadcasts and ringless voicemail0/4#14 of 21Workforce management0/2#4 of 13True monthly cost
Includes add-ons required for Virtual and international numbers (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $150Essentials | $0 | $150 | -23% |
| 25 users | $750Essentials | $0 | $750 | -23% |
| 100 users | $3,000Essentials | $0 | $3,000 | -23% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Essentials plan, 1 recorded price
Integrations
- Salesforce · native
- Hubspot · native
- Zendesk · native
- Pipedrive · native
- Intercom · native
- Slack · native
- Zoho · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| JustCall | 53% | 10 native integrations vs 7 | — | Compare |
| net2phone | 53% | Costs 3% less at 25 users | $725 | Compare |
| Zoom Phone | 50% | Shares 4 use cases | — | Compare |
| Intermedia Unite | 43% | 14 native integrations vs 7 | $700 | Compare |