CLOUD PHONE SYSTEM (UCAAS) · BY INTERMEDIA
Intermedia Unite
Last verified
Best fit when you need
Not a fit when you need
IVR self-service: missing multi-level ivr menus, speech recognition in ivr.
Texting from a landline or toll-free number: missing two-way texting, toll-free texting verification.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
Missed-call text-back: missing missed-call text-back, two-way texting.
Number porting: missing number porting.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 8
Auto attendant3/3#1 of 27Business phone system5/5#3 of 17Call recording2/2#1 of 27Call transcription2/2#4 of 36Conference calling1/1#3 of 17Paging and intercom2/2#1 of 17Toll-free numbers2/2#10 of 31Voicemail to email and transcription2/2#4 of 17Partial fit · 18
Support call queues3/4#3 of 27Call and speech analytics2/3#5 of 27Second business number2/3#15 of 27Virtual and international numbers2/3#15 of 31AI receptionist2/4#17 of 36Call forwarding1/2#12 of 31Call routing2/4#7 of 27Push-to-talk1/2#8 of 17Vanity numbers1/2#13 of 27IVR self-service1/3#16 of 36Texting from a landline or toll-free number1/3#10 of 28Call failover and redundancy0/2#14 of 31E911 for remote staff0/2#17 of 26International calling for business0/2#24 of 31Missed-call text-back0/2#26 of 34Number porting0/1#23 of 31Teams and Zoom calling0/2#14 of 26Two-way business texting0/3#31 of 37True monthly cost
Includes add-ons required for Toll-free numbers (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $140Pro | $0 | $140 | -29% |
| 25 users | $700Pro | $0 | $700 | -29% |
| 100 users | $2,799Pro | $0 | $2,799 | -29% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Pro plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Servicenow · native
- Netsuite · native
- Microsoft Dynamics · native
- Sugarcrm · native
- Zoho Crm · native
- Zendesk · native
- Hubspot · native
- Pipedrive · native
- Slack · native
- Google Workspace · native
- Microsoft Outlook · native
- Active Directory · native
- Microsoft Teams · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| net2phone | 71% | Shares 5 use cases | $725 | Compare |
| Zoom Phone | 68% | Shares 4 use cases | — | Compare |
| GoTo Connect | 50% | Shares 4 use cases | Custom quotePublic estimates: $26 to $43 per user / month (4 sources) | Compare |
| RingCentralin review | 45% | Shares 6 use cases | — | Compare |