ONLINE FAX SERVICE · CLOUD PHONE SYSTEM (UCAAS) · BY RINGCENTRAL
RingCentralin review
Last verified
Best fit when you need
Not a fit when you need
Call and speech analytics: missing speech analytics, sentiment analysis.
Two-way business texting: missing two-way texting, 10dlc brand and campaign registration.
Call routing: missing business-hours routing rules, skills-based routing, ring several devices at once.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
HIPAA-compliant fax: missing encrypted online fax, signs a hipaa baa.
Missed-call text-back: missing missed-call text-back, two-way texting.
Number porting: missing number porting.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 8
Business phone system5/5#5 of 17Call transcription2/2#10 of 36Conference calling1/1#5 of 17Paging and intercom2/2#3 of 17Push-to-talk2/2#1 of 17Toll-free numbers2/2#16 of 31Virtual and international numbers3/3#8 of 31Voicemail to email and transcription2/2#7 of 17Partial fit · 19
Support call queues3/4#10 of 27Auto attendant2/3#9 of 27IVR self-service2/3#10 of 36Second business number2/3#17 of 27AI receptionist2/4#21 of 36Call forwarding1/2#16 of 31Call recording1/2#15 of 27E911 for remote staff1/2#11 of 26International calling for business1/2#16 of 31Vanity numbers1/2#18 of 27Call and speech analytics1/3#17 of 27Two-way business texting1/3#27 of 37Call routing1/4#19 of 27Call failover and redundancy0/2#25 of 31HIPAA-compliant fax0/2#11 of 13Missed-call text-back0/2#31 of 34Number porting0/1#28 of 31Teams and Zoom calling0/2#23 of 26Texting from a landline or toll-free number0/3#25 of 28True monthly cost
No verified plan prices yet.
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Reliability (90 days)
Integrations
- Salesforce · native
- Zendesk · native
- Microsoft Dynamics · native
- Hubspot · native
- Servicenow · native
- Microsoft Teams · native
- Slack · native
- Microsoft 365 · native
- Google Workspace · native
- Smarsh · native
- Canvas · native
Compliance
Acceptance by industry
| Industry | Status | Checked | Source |
|---|---|---|---|
| BPO and call center operators | Restricted | 2026-10-28 | Policy |
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Intermedia Unite | 45% | 14 native integrations vs 11 | $700 | Compare |
| Zoom Phone | 40% | Shares 5 use cases | — | Compare |
| net2phone | 36% | Shares 5 use cases | $725 | Compare |
| Dialpad | 35% | Shares 6 use cases | $375 | Compare |
Publication status: not indexed yet
- Product record is a draft (in review)
- Pricing not verified in the last 90 days