14 DIFFERENCES ยท 18 THE SAME
Dialpad vs RingCentral
Last verified
SHORT ANSWER
Dialpad and RingCentral both meet every requirement for 9 jobs we track, including call forwarding, two-way business texting and virtual and international numbers. The biggest differences in the data: Dialpad costs 42% less for virtual and international numbers at 10 numbers and Dialpad costs 25% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for virtual and international numbers at 10 numbers: $75 a month against $130.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $75 a month against $100.
- - You want the lower cost for business phone system at 25 users: $375 a month against $500.
- - You need shared team inbox for messages: Dialpad lists it as included, RingCentral as add-on.
Choose RingCentral if
- - You need toll-free numbers: RingCentral lists it as included, Dialpad as add-on.
- - You need breadth in native integrations: RingCentral 11 native, Dialpad 6 native.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of RingCentral are mostly negative, with customer support the most common complaint.
Differences 14
| Field | Dialpad | RingCentral |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | $130/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $100/mo |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $500/mo |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Included | Not published by the vendor |
| FEATURESInternational numbers | Included | Add-on |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESNative CRM integration | Higher tier (Pro) | Higher tier (Advanced) |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 11 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
The same on both 18
| Field | Dialpad | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |