CONTACT CENTER (CCAAS) · CLOUD PHONE SYSTEM (UCAAS) · BY DIALPAD
Dialpad
Last verified
Best fit when you need
Not a fit when you need
Debt collection calls: missing do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.
Two-way business texting: missing shared team inbox for messages, 10dlc brand and campaign registration.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Speed to lead: missing calls new leads from a webhook, native crm integration.
WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 10
Business phone system5/5#2 of 17Call forwarding2/2#2 of 31Call transcription2/2#2 of 36Conference calling1/1#1 of 17Number porting1/1#8 of 31Queue callback2/2#3 of 13Second business number3/3#1 of 27Toll-free numbers2/2#8 of 31Virtual and international numbers3/3#5 of 31Voicemail to email and transcription2/2#1 of 17Partial fit · 27
Support call queues3/4#8 of 27Auto attendant2/3#8 of 27Call and speech analytics2/3#6 of 27Call monitoring and QA2/3#4 of 13IVR self-service2/3#5 of 36AI receptionist2/4#15 of 36Call recording1/2#6 of 27Call routing2/4#5 of 27International calling for business1/2#6 of 31Missed-call text-back1/2#9 of 34Omnichannel support2/4#8 of 13Push-to-talk1/2#4 of 17Sales dialing2/4#14 of 21Teams and Zoom calling1/2#6 of 26Vanity numbers1/2#10 of 27Debt collection calls2/5#7 of 21Overflow answering1/3#16 of 27Texting from a landline or toll-free number1/3#9 of 28Two-way business texting1/3#22 of 37Call failover and redundancy0/2#11 of 31Click-to-call and in-app calling0/2#15 of 22E911 for remote staff0/2#13 of 26Paging and intercom0/2#6 of 17PCI-safe phone payments0/3#17 of 22Speed to lead0/2#31 of 32WhatsApp customer support0/2#31 of 37Workforce management0/2#9 of 13True monthly cost
Includes add-ons required for Virtual and international numbers (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $75Standard | $0 | $75 | -62% |
| 25 users | $375Standard | $0 | $375 | -62% |
| 100 users | $1,500Standard | $0 | $1,500 | -62% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Essentials plan, 2 recorded prices
Integrations
- Salesforce · native
- Zendesk · native
- Hubspot · native
- Zoho · native
- Google Workspace · native
- Microsoft Teams · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives