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Call intelligenceCOMPLIANCE AND RECORDS

Call recording

Last verified

· 17 Cloud phone system (UCaaS) and 13 Contact center (CCaaS) checked

Your users

Costs and the recommended pick below update to this volume.

Best at 25 users

Intermedia Unite$700/mo

Cloud phone system (UCaaS) · passes 2 of 2 required checks

Pass every check

4of 27 tracked

See the ranking ↓

What this job needs

Requiredproducts passing

Call recording17/27

Configurable recording retention4/27

Depends on your situation

DTMF masking for card paymentsCard numbers are read on calls

Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).

Which tool type, and when

Cloud phone system (UCaaS)Best at your volume

3 qualifying products.

Median cost$725/mo
Contact center (CCaaS)

1 qualifying product.

Median cost$1,875/mo
Conversation intelligence

No qualifying products tracked yet.

Median cost—

Products that pass every required check

Ranked by fit, then cost at 25 users. 4 of 27 tracked products pass; products failing a required feature are not listed.

Products qualifying for Call recording
#ProductFitCost scaleMonthly costIncidents (90d)Customer setups
1Intermedia UniteCloud phone system (UCaaS)2/2$700Pro—0
2AircallContact center (CCaaS), Cloud phone system (UCaaS)2/2$750Essentials—0
3Genesys CloudContact center (CCaaS)2/2$1,875Genesys Cloud CX 1—0
4JustCallCloud phone system (UCaaS)2/2——1

Cost includes add-ons this job requires. Cost scale is logarithmic. Incidents from public status pages. Customers counted from recorded customer setups.

Who already runs this

This job by industry

Publication status: not indexed yet
  • Requirement profile is a draft