Call handlingINBOUND VOICE
IVR self-service
Last verified
· 13 Contact center (CCaaS) and 9 Communications API (CPaaS) and 17 Cloud phone system (UCaaS) checkedYour minutes per month
Costs and the recommended pick below update to this volume.
Best at 10,000 minutes/month
Genesys Cloud$375/mo
Contact center (CCaaS) · passes 3 of 3 required checks
36 tracked products of these tool types
Meets every requirement4Missing a requirement2Not enough public information30SHORT ANSWER
4 of the 36 contact center (CCaaS), communications API (CPaaS) and cloud phone system (UCaaS) products we track meet every requirement for IVR self-service. For 30 more, the vendor does not publish enough to tell. At 10,000 minutes/month, the lowest monthly cost among them is $375 (Genesys Cloud).
Who this is for
Businesses whose tool must cover these capabilities: multi-level IVR menus; speech recognition in IVR; call queues.
What to check before buying
- Multi-level IVR menus.
- Speech recognition in IVR.
- Call queues.
How costs scale
Costs scale with minutes per month. The lowest monthly cost among products that meet every requirement: $375 at 2,000, $375 at 10,000 and $375 at 50,000 minutes/month.
1 product sells without a published plan price and is not in these figures.
What this job needs
Requiredproducts passing
Multi-level IVR menus23/36
Speech recognition in IVR13/36
Call queues20/36
Depends on your situation
Native CRM integrationMenus look up account data
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
4 qualifying products. Most also offer: Native CRM integration.
No qualifying products tracked yet.
No qualifying products tracked yet.
Products that pass every required check
Ranked by fit, then cost at 10,000 minutes/month. 4 of 36 tracked products pass. The others are listed below, under missing a requirement or not enough public information.
| # | Product | Fit | Cost scale | Monthly cost | Incidents (90d) | Customer setups |
|---|---|---|---|---|---|---|
| 1 | Genesys CloudContact center (CCaaS) | 3/3 | $375Genesys Cloud CX 1 | — | 0 | |
| 2 | TalkdeskContact center (CCaaS) | 3/3 | $425Digital Essentials | — | 0 | |
| 3 | Five9Contact center (CCaaS) | 3/3 | Custom quotePublic estimates: £40 to £91 per user / month (1 source) | — | 0 | |
| 4 | Zoom Contact CenterContact center (CCaaS) | 3/3 | — | — | 0 |
Cost includes add-ons this job requires. Cost scale is logarithmic. Incidents from public status pages. Customers counted from recorded customer setups.
Missing a requirement 2
The vendor states a required feature is not offered, or offers it only on a higher plan.
| Product | Missing |
|---|---|
| Ooma Office | Call queues (only on Ooma Office Pro Plus) |
| Quo | Multi-level IVR menus (only on Business) |
Not enough public information 30
No requirement is known to fail, but at least one is not stated on the vendor's public pages. Unknown is not a failure.
| Product | Not known |
|---|---|
| 8x8 Contact Centerin review | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked; Call queues: not yet checked |
| 8x8 | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not published by the vendor |
| Aircall | Speech recognition in IVR: not published by the vendor |
| Amazon Connect | Speech recognition in IVR: not yet checked |
| Bandwidth | Speech recognition in IVR: not yet checked; Call queues: not yet checked |
| Bird | Speech recognition in IVR: not yet checked; Call queues: not yet checked |
| CloudTalk | Speech recognition in IVR: not published by the vendor |
| Convoso | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked; Call queues: not yet checked |
| Dialpad | Speech recognition in IVR: not published by the vendor |
| GoTo Connect | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not published by the vendor |
| Grasshopper | Multi-level IVR menus: not published by the vendor; Speech recognition in IVR: not published by the vendor; Call queues: not published by the vendor |
| Infobipin review | Call queues: not yet checked |
| Intermedia Unite | Speech recognition in IVR: not published by the vendor |
| JustCall | Speech recognition in IVR: not published by the vendor |
| Microsoft Teams Phone | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked |
| net2phone | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked |
| Nextiva | Multi-level IVR menus: not yet checked |
| NICE CXone | Call queues: not yet checked |
| Phone.com | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked |
| Plivo | Call queues: not yet checked |
| RingCentral | Speech recognition in IVR: not published by the vendor |
| RingCX | Speech recognition in IVR: not yet checked |
| Sinchin review | Call queues: not published by the vendor |
| Telesign | Call queues: not published by the vendor |
| Telnyx | Multi-level IVR menus: not published by the vendor; Call queues: not published by the vendor |
| Twilio | Call queues: not yet checked |
| Vonage APIin review | Call queues: not published by the vendor |
| Vonage Businessin review | Multi-level IVR menus: not yet checked; Speech recognition in IVR: not yet checked; Call queues: not yet checked |
| Zadarma | Speech recognition in IVR: not yet checked |
| Zoom Phone | Speech recognition in IVR: not published by the vendor |