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Call handlingINBOUND VOICE

Live answering service

Last verified

· 9 Live answering service checked

Your calls per month

Costs and the recommended pick below update to this volume.

Best at 400 calls/month

Specialty Answering Service$44/mo

Live answering service · passes 4 of 4 required checks

Pass every check

6of 9 tracked

See the ranking ↓

What this job needs

Requiredproducts passing

Live human agents8/9

Answers 24/7 including holidays7/9

Takes and delivers messages7/9

Transfers calls to staff8/9

Depends on your situation

Triage scripts for urgent callsClinical or emergency triage

Signs a HIPAA BAAPatient calls

Bilingual (English and Spanish) answeringSpanish-speaking callers

Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).

Live answering serviceBest at your volume

6 qualifying products. Most also offer: Signs a HIPAA BAA; Bilingual (English and Spanish) answering.

Median cost$164/mo
Outsourced call center (BPO)

No qualifying products tracked yet.

Median cost—

Products that pass every required check

Ranked by fit, then cost at 400 calls/month. 6 of 9 tracked products pass; products failing a required feature are not listed.

Products qualifying for Live answering service
#ProductFitCost scaleMonthly costIncidents (90d)Customer setups
1Specialty Answering ServiceLive answering service4/4$44Economy—1
2PATLiveLive answering service4/4$49Pay as you go—1
3Abby ConnectLive answering service4/4$164Starter—2
4RubyLive answering service4/4$25050 minutes—1
5Smith.aiLive answering service4/4$2,950Pro—0
6AnswerConnectLive answering service4/4Custom quotePublic estimates: $350 to $575 per month (4 sources)—0

Cost includes add-ons this job requires. Cost scale is logarithmic. Incidents from public status pages. Customers counted from recorded customer setups.

Who already runs this

Publication status: not indexed yet
  • Requirement profile is a draft