CONTACT CENTER (CCAAS) · OUTBOUND DIALER · BY CLOUDTALK
CloudTalk
Last verified
Best fit when you need
Not a fit when you need
Auto attendant: missing auto attendant menu, call forwarding to any number.
Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.
Omnichannel support: missing one agent inbox for voice, chat and email, web chat channel, email channel.
Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Phone surveys: missing ivr surveys, outbound ivr calls.
Spam label and caller ID reputation: missing spam label monitoring and remediation, stir/shaken a attestation, outbound cnam registration.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 7
AI voice agents4/4#8 of 32Call monitoring and QA3/3#1 of 13Call transcription2/2#6 of 36Local presence dialing2/2#1 of 16Queue callback2/2#4 of 13Support call queues4/4#2 of 27Voicemail drop2/2#2 of 12Partial fit · 21
Sales dialing3/4#5 of 21Call and speech analytics2/3#7 of 27IVR self-service2/3#7 of 36Debt collection calls3/5#5 of 21Appointment confirmation calls1/2#16 of 32Branded caller ID and CNAM1/2#9 of 25Call recording1/2#12 of 27Call routing2/4#8 of 27Speed to lead1/2#20 of 32TCPA, consent and 10DLC1/2#11 of 33WhatsApp customer support1/2#22 of 37Auto attendant1/3#13 of 27Outbound IVR and payment reminder calls1/3#2 of 21Overflow answering1/3#18 of 27PCI-safe phone payments1/3#7 of 22Omnichannel support1/4#11 of 13Voice broadcasts and ringless voicemail1/4#6 of 21Click-to-call and in-app calling0/2#18 of 22Phone surveys0/2#11 of 21Spam label and caller ID reputation0/3#20 of 25Workforce management0/2#11 of 13True monthly cost
Includes add-ons required for AI voice agents: AI Conversation Intelligence, AI Voice Agents.
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | €125Starter | €144 | €269 | +79% |
| 25 users | €625Starter | €324 | €949 | +27% |
| 100 users | €2,500Starter | €999 | €3,499 | +17% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 5 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Starter plan, 2 recorded prices
Reliability (90 days)
2 incidents · longest 213 min · 99.84% uptime
Estimated from published incidents (major and critical incident time). Checked 2026-10-28.
Status pageIntegrations
- Hubspot · native
- Pipedrive · native
- Salesforce · native
- Zoho · native
- Microsoft Teams · native
- Zendesk · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Five9 | 47% | 11 native integrations vs 6 | Custom quotePublic estimates: $119 to $159 per user / month (4 sources) | Compare |
| Zoom Contact Center | 41% | Shares 1 use case | €1,415 | Compare |
| Genesys Cloud | 41% | Shares 1 use case | — | Compare |
| Aircall | 40% | Numbers in 38 countries vs 3 | — | — |