9 DIFFERENCES ยท 7 THE SAME
CloudTalk vs Genesys Cloud
Last verified
SHORT ANSWER
CloudTalk and Genesys Cloud both meet every requirement for queue callback and sales dialing. The biggest differences in the data: power dialer is included on Genesys Cloud and add-on on CloudTalk and native CRM integration is included on CloudTalk and add-on on Genesys Cloud.
Both meet every requirement for
Choose CloudTalk if
- - You need native CRM integration: CloudTalk lists it as included, Genesys Cloud as add-on.
- - You need breadth in native integrations: CloudTalk 6 native, Genesys Cloud 3 native.
Differences 9
| Field | CloudTalk | Genesys Cloud |
|---|---|---|
| COSTSales dialing: monthly cost at 25 users | Unknown | $1,875/mo |
| COSTQueue callback: monthly cost at 25 users | Unknown | $1,875/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESPower dialer | Add-on | Included |
| FEATURESNative CRM integration | Included | Add-on |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 3 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
The same on both 7
| Field | CloudTalk | Genesys Cloud |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESDo-not-call list management | Included | Included |
| FEATURESCall recording | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |