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13 DIFFERENCES ยท 6 THE SAME

CloudTalk vs Five9

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SHORT ANSWER

CloudTalk and Five9 both meet every requirement for call monitoring and QA, call transcription and AI voice agents. The biggest differences in the data: QA scorecards is included on Five9 and add-on on CloudTalk and call transcription is included on Five9 and add-on on CloudTalk.

Both meet every requirement for

Choose Five9 if

  • - You need QA scorecards: Five9 lists it as included, CloudTalk as add-on.
  • - You need call transcription: Five9 lists it as included, CloudTalk as add-on.
  • - You need sends call summaries: Five9 lists it as included, CloudTalk as add-on.
  • - You need AI voice agent for outbound and inbound: Five9 lists it as included, CloudTalk as add-on.

Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.

Differences 13

FieldCloudTalkFive9
COSTAI voice agents: monthly cost at 5,000 minutes/monthUnknownCustom quote
COSTCall transcription: monthly cost at 5,000 minutes/monthUnknownCustom quote
COSTCall monitoring and QA: monthly cost at 25 usersUnknownCustom quote
COSTPricing modelPer user per monthCustom quote
COSTFree trialYesUnknown
COSTMinimum users1 userUnknown
FEATURESQA scorecardsAdd-onIncluded
FEATURESCall transcriptionAdd-onIncluded
FEATURESSends call summariesAdd-onIncluded
FEATURESAI voice agent for outbound and inboundAdd-onIncluded
COVERAGECountries with phone numbers3 countriesUnknown
INTEGRATIONSNative integrations6 native11 native
REVIEWSReview sentimentMostly positiveUnknown

CloudTalkFive9

The same on both 6

FieldCloudTalkFive9
FEATURESLive call monitoringIncludedIncluded
FEATURESWhisper and bargeIncludedIncluded
FEATURESTransfers calls to staffIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
COMPLIANCEHIPAA BAAYesYes
COMPLIANCESOC 2 Type IIYesYes