CONTACT CENTER (CCAAS) · OUTBOUND DIALER · BY FIVE9
Five9
Last verified
Best fit when you need
Not a fit when you need
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages.
PCI-safe phone payments: missing dtmf masking for card payments, take payments in ivr.
Call routing: missing business-hours routing rules, call forwarding to any number, ring several devices at once.
Debt collection calls: missing do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact, call recording.
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Branded caller ID and CNAM: missing branded caller id (name and logo), outbound cnam registration.
Call recording: missing call recording, configurable recording retention.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Local presence dialing: missing local presence caller id, local numbers.
Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr, calling-hours restrictions by recipient time zone.
Phone surveys: missing ivr surveys, outbound ivr calls.
Queue callback: missing call queues, callback instead of waiting in queue.
Spam label and caller ID reputation: missing spam label monitoring and remediation, stir/shaken a attestation, outbound cnam registration.
TCPA, consent and 10DLC: missing consent capture and records, do-not-call list management.
Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management, consent capture and records.
Voicemail drop: missing pre-recorded voicemail drop, answering machine detection.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 5
AI voice agents4/4#9 of 32Call and speech analytics3/3#3 of 27Call monitoring and QA3/3#2 of 13Call transcription2/2#7 of 36Workforce management2/2#3 of 13Partial fit · 23
Omnichannel support3/4#4 of 13IVR self-service2/3#8 of 36Appointment confirmation calls1/2#18 of 32Sales dialing2/4#16 of 21Speed to lead1/2#22 of 32Support call queues2/4#15 of 27WhatsApp customer support1/2#23 of 37Overflow answering1/3#19 of 27PCI-safe phone payments1/3#8 of 22Call routing1/4#17 of 27Debt collection calls1/5#16 of 21Auto attendant0/3#23 of 27Branded caller ID and CNAM0/2#17 of 25Call recording0/2#24 of 27Click-to-call and in-app calling0/2#20 of 22Local presence dialing0/2#11 of 16Outbound IVR and payment reminder calls0/3#13 of 21Phone surveys0/2#13 of 21Queue callback0/2#13 of 13Spam label and caller ID reputation0/3#21 of 25TCPA, consent and 10DLC0/2#26 of 33Voice broadcasts and ringless voicemail0/4#15 of 21Voicemail drop0/2#12 of 12True monthly cost
Custom quotePublic estimates: $119 to $159 per user / month (4 sources)
The vendor states pricing is by quote: https://www.five9.com/products/capabilities
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Third-party estimates
Not published by the vendor. Collected from the sources below.
| Source | Tier or plan | Range | Unit | Published or checked |
|---|---|---|---|---|
| SaaSrat | Digital | $119 | per user / month | 2026-10-28 |
| SaaSrat | Core | $159 | per user / month | 2026-10-28 |
| UK Digital Marketplace (G-Cloud 14) | Five9 Intelligent CX Platform (Britannic Technologies, G-Cloud 14) | £40 to £91 | per user / month | 2026-10-28 |
| CostBench | Digital | $119 | per user / month | 2026-10-13 |
| CostBench | Core | $159 | per user / month | 2026-10-13 |
Estimates are shown for reference only. They are never used in effective cost, rankings, crossover thresholds or the stack builder.
Integrations
- Salesforce · native
- Servicenow · native
- Microsoft Dynamics · native
- Oracle · native
- Zendesk · native
- Epic · native
- Microsoft Teams · native
- Zoom · native
- Ringcentral · native
- Verint · native
- Calabrio · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| CloudTalk | 47% | Shares 3 use cases | — | Compare |
| Talkdesk | 35% | Shares 2 use cases | $2,125 | Compare |
| Zoom Contact Center | 35% | Shares 2 use cases | — | Compare |
| Amazon Connect | 32% | Shares 3 use cases | — | Compare |