7 DIFFERENCES ยท 9 THE SAME
Five9 vs Zoom Contact Center
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SHORT ANSWER
Five9 and Zoom Contact Center both meet every requirement for IVR self-service, call and speech analytics and call transcription. The biggest difference in the data: native integrations: 11 native on Five9 against 3 native on Zoom Contact Center.
Both meet every requirement for
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 7
| Field | Five9 | Zoom Contact Center |
|---|---|---|
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Custom quote | Unknown |
| COSTCall and speech analytics: monthly cost at 25 users | Custom quote | Unknown |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Custom quote | Unknown |
| COSTPricing model | Custom quote | Per user per month |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COVERAGECountries with phone numbers | Unknown | 29 countries |
| INTEGRATIONSNative integrations | 11 native | 3 native |
The same on both 9
| Field | Five9 | Zoom Contact Center |
|---|---|---|
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |