CONTACT CENTER (CCAAS) · BY TALKDESK
Talkdesk
Last verified
Not a fit when you need
IVR self-service: missing multi-level ivr menus, call queues.
Sales dialing: missing power dialer, do-not-call list management, call recording.
Support call queues: missing call queues, skills-based routing, call recording.
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Call recording: missing call recording, configurable recording retention.
Call routing: missing business-hours routing rules, skills-based routing, call forwarding to any number, ring several devices at once.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact, call recording.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Queue callback: missing call queues, callback instead of waiting in queue.
WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Partial fit · 16
Call monitoring and QA2/3#3 of 13Omnichannel support2/4#7 of 13Speed to lead1/2#17 of 32IVR self-service1/3#19 of 36Sales dialing1/4#19 of 21Support call queues1/4#19 of 27Auto attendant0/3#19 of 27Call recording0/2#20 of 27Call routing0/4#23 of 27Click-to-call and in-app calling0/2#14 of 22Debt collection calls0/5#19 of 21Overflow answering0/3#23 of 27PCI-safe phone payments0/3#16 of 22Queue callback0/2#10 of 13WhatsApp customer support0/2#30 of 37Workforce management0/2#8 of 13True monthly cost
Includes add-ons required for Call and speech analytics (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $425Digital Essentials | $0 | $425 | +188% |
| 25 users | $2,125Digital Essentials | $0 | $2,125 | +188% |
| 100 users | $8,500Digital Essentials | $0 | $8,500 | +188% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Digital Essentials plan, 1 recorded price
Integrations
- Salesforce · native
- Zendesk · native
- Microsoft Dynamics · native
- Zoom · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Zoom Contact Center | 80% | Shares 2 use cases | — | Compare |
| NICE CXone | 50% | 7 native integrations vs 4 | $2,750 | — |
| Amazon Connect | 44% | Shares 2 use cases | — | Compare |
| Five9 | 35% | 11 native integrations vs 4 | Custom quotePublic estimates: $119 to $159 per user / month (4 sources) | Compare |