6 DIFFERENCES ยท 6 THE SAME
Amazon Connect vs Talkdesk
Last verified
SHORT ANSWER
Amazon Connect and Talkdesk both meet every requirement for queue callback, call and speech analytics and call transcription. The biggest differences in the data: Amazon Connect costs 99% less for call and speech analytics at 25 users and Amazon Connect costs 99% less for queue callback at 25 users.
Both meet every requirement for
Choose Amazon Connect if
- - You want the lower cost for call and speech analytics at 25 users: $28 a month against $2,125.
- - You want the lower cost for queue callback at 25 users: $28 a month against $2,125.
- - You want the lower cost for call transcription at 5,000 minutes/month: $28 a month against $425.
Differences 6
| Field | Amazon Connect | Talkdesk |
|---|---|---|
| COSTCall and speech analytics: monthly cost at 25 users | $28/mo | $2,125/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $28/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $28/mo | $2,125/mo |
| COSTPricing model | Per minute | Per user per month |
| COMPLIANCESOC 2 Type II | Unknown | Yes |
| INTEGRATIONSNative integrations | 2 native | 4 native |
The same on both 6
| Field | Amazon Connect | Talkdesk |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |