CONTACT CENTER (CCAAS) · OUTBOUND DIALER · BY CONVOSO
Convoso
Last verified
Best fit when you need
Not a fit when you need
Auto attendant: missing auto attendant menu, call forwarding to any number.
Call monitoring and QA: missing whisper and barge, qa scorecards.
Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr.
Spam label and caller ID reputation: missing stir/shaken a attestation, outbound cnam registration.
Support call queues: missing call queues, call recording, real-time queue wallboards.
Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, consent capture and records.
Branded caller ID and CNAM: missing branded caller id (name and logo), outbound cnam registration.
Call and speech analytics: missing call transcription, speech analytics, sentiment analysis.
Call recording: missing call recording, configurable recording retention.
Call transcription: missing call transcription, sends call summaries.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Local presence dialing: missing local presence caller id, local numbers.
Omnichannel support: missing call queues, one agent inbox for voice, chat and email, web chat channel, email channel.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Phone surveys: missing ivr surveys, outbound ivr calls.
Queue callback: missing call queues, callback instead of waiting in queue.
WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 1
Voicemail drop2/2#3 of 12Partial fit · 27
Debt collection calls4/5#3 of 21Sales dialing3/4#6 of 21AI voice agents2/4#20 of 32Appointment confirmation calls1/2#17 of 32Call routing2/4#9 of 27Speed to lead1/2#21 of 32TCPA, consent and 10DLC1/2#12 of 33Auto attendant1/3#14 of 27Call monitoring and QA1/3#9 of 13Outbound IVR and payment reminder calls1/3#3 of 21Spam label and caller ID reputation1/3#6 of 25Support call queues1/4#20 of 27Voice broadcasts and ringless voicemail1/4#7 of 21Branded caller ID and CNAM0/2#16 of 25Call and speech analytics0/3#24 of 27Call recording0/2#23 of 27Call transcription0/2#31 of 36Click-to-call and in-app calling0/2#19 of 22IVR self-service0/3#32 of 36Local presence dialing0/2#10 of 16Omnichannel support0/4#13 of 13Overflow answering0/3#25 of 27PCI-safe phone payments0/3#19 of 22Phone surveys0/2#12 of 21Queue callback0/2#12 of 13WhatsApp customer support0/2#35 of 37Workforce management0/2#12 of 13True monthly cost
Custom quotePublic estimates: $90 to $150 per user / month (1 source)
The vendor states pricing is by quote: https://www.convoso.com/pricing/
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Third-party estimates
Not published by the vendor. Collected from the sources below.
| Source | Tier or plan | Range | Unit | Published or checked |
|---|---|---|---|---|
| Tomba Blog | — | $90 to $150 | per user / month | 2026-07-14 |
Estimates are shown for reference only. They are never used in effective cost, rankings, crossover thresholds or the stack builder.
Reliability (90 days)
Integrations
- Salesforce · native
- Zapier · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Nooks | 65% | 4 native integrations vs 2 | Custom quotePublic estimates: $65 to $150 per user / month (4 sources) | Compare |
| Orum | 65% | 6 native integrations vs 2 | Custom quotePublic estimates: $100 to $300 per user / month (5 sources) | Compare |
| CloudTalk | 37% | 6 native integrations vs 2 | — | Compare |
| TCNin review | 32% | 5 native integrations vs 2 | — | Compare |