CLOUD PHONE SYSTEM (UCAAS) · BY OOMA
Ooma Office
Last verified
Not a fit when you need
Auto attendant: missing business-hours routing rules, call forwarding to any number.
Call and speech analytics: missing speech analytics, sentiment analysis.
Virtual and international numbers: missing international numbers, call forwarding to any number.
AI receptionist: missing answers 24/7 including holidays, transfers calls to staff, sends call summaries.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call forwarding: missing call forwarding to any number, ring several devices at once.
Call recording: missing call recording, configurable recording retention.
Call routing: missing business-hours routing rules, skills-based routing, call forwarding to any number, ring several devices at once.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Missed-call text-back: missing missed-call text-back, two-way texting.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
Support call queues: missing call queues, skills-based routing, call recording, real-time queue wallboards.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Partial fit · 24
Business phone system4/5#8 of 17Second business number2/3#14 of 27Call transcription1/2#17 of 36Push-to-talk1/2#7 of 17Toll-free numbers1/2#22 of 31Vanity numbers1/2#12 of 27Voicemail to email and transcription1/2#9 of 17Auto attendant1/3#12 of 27Call and speech analytics1/3#9 of 27Virtual and international numbers1/3#25 of 31AI receptionist1/4#25 of 36Call failover and redundancy0/2#13 of 31Call forwarding0/2#23 of 31Call recording0/2#19 of 27Call routing0/4#22 of 27E911 for remote staff0/2#16 of 26International calling for business0/2#23 of 31IVR self-service0/3#28 of 36Missed-call text-back0/2#25 of 34Paging and intercom0/2#9 of 17Support call queues0/4#23 of 27Teams and Zoom calling0/2#13 of 26Texting from a landline or toll-free number0/3#22 of 28Two-way business texting0/3#30 of 37True monthly cost
Includes add-ons required for Number porting (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $99.75Ooma Office Essentials | $0 | $99.75 | -49% |
| 25 users | $499Ooma Office Essentials | $0 | $499 | -49% |
| 100 users | $1,995Ooma Office Essentials | $0 | $1,995 | -49% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Ooma Office Essentials plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Google Workspace · native
- Microsoft 365 · native
- Jobber · native
- Nexhealth · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives