CLOUD PHONE SYSTEM (UCAAS) · BY MICROSOFT
Microsoft Teams Phone
Last verified
Best fit when you need
Not a fit when you need
IVR self-service: missing multi-level ivr menus, speech recognition in ivr.
Second business number: missing local numbers, two-way texting.
Virtual and international numbers: missing local numbers, international numbers.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, sends call summaries.
Support call queues: missing skills-based routing, call recording, real-time queue wallboards.
Call and speech analytics: missing call transcription, speech analytics, sentiment analysis.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call recording: missing call recording, configurable recording retention.
Call transcription: missing call transcription, sends call summaries.
Conference calling: missing audio conference bridge.
International calling for business: missing published international per-minute rates, international numbers.
Missed-call text-back: missing missed-call text-back, two-way texting.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 5
Business phone system5/5#1 of 17Call forwarding2/2#1 of 31E911 for remote staff2/2#3 of 26Number porting1/1#7 of 31Toll-free numbers2/2#7 of 31Partial fit · 21
Auto attendant2/3#7 of 27Call routing2/4#4 of 27Push-to-talk1/2#3 of 17Teams and Zoom calling1/2#5 of 26Vanity numbers1/2#9 of 27Voicemail to email and transcription1/2#8 of 17IVR self-service1/3#15 of 36Second business number1/3#22 of 27Virtual and international numbers1/3#23 of 31AI receptionist1/4#23 of 36Support call queues1/4#17 of 27Call and speech analytics0/3#19 of 27Call failover and redundancy0/2#10 of 31Call recording0/2#18 of 27Call transcription0/2#25 of 36Conference calling0/1#7 of 17International calling for business0/2#21 of 31Missed-call text-back0/2#22 of 34Paging and intercom0/2#5 of 17Texting from a landline or toll-free number0/3#20 of 28Two-way business texting0/3#29 of 37True monthly cost
Includes add-ons required for Toll-free numbers (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $50Microsoft Teams Phone Standard | $0 | $50 | -75% |
| 25 users | $250Microsoft Teams Phone Standard | $0 | $250 | -75% |
| 100 users | $1,000Microsoft Teams Phone Standard | $0 | $1,000 | -75% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Microsoft Teams Phone Standard plan, 1 recorded price
Reliability (90 days)
Integrations
None recorded.
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives