15 DIFFERENCES ยท 14 THE SAME
Dialpad vs Microsoft Teams Phone
Last verified
SHORT ANSWER
Dialpad and Microsoft Teams Phone both meet every requirement for 10 jobs we track, including support call queues, auto attendant and call forwarding. The biggest differences in the data: Dialpad costs 12% less for business phone system at 25 users and native integrations: 6 native on Dialpad against 1 native on Microsoft Teams Phone.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for business phone system at 25 users: $375 a month against $425.
- - You need breadth in native integrations: Dialpad 6 native, Microsoft Teams Phone 1 native.
Differences 15
| Field | Dialpad | Microsoft Teams Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $425/mo |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESLocal numbers | Included | Higher tier (Teams Phone with Calling Plan) |
| FEATURESInternational numbers | Included | Higher tier (Teams Phone with Calling Plan) |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESTwo-way texting | Included | Not published by the vendor |
| FEATURESAudio conference bridge | Included | Add-on |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCEData residency | US | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| COVERAGECountries with phone numbers | Not published by the vendor | 3 countries |
| INTEGRATIONSNative integrations | 6 native | 1 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | Dialpad | Microsoft Teams Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |