CONTACT CENTER (CCAAS) · CLOUD PHONE SYSTEM (UCAAS) · BY NEXTIVA
Nextiva
Last verified
Not a fit when you need
Auto attendant: missing business-hours routing rules, call forwarding to any number.
Call and speech analytics: missing speech analytics, sentiment analysis.
Two-way business texting: missing two-way texting, 10dlc brand and campaign registration.
Virtual and international numbers: missing international numbers, call forwarding to any number.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff.
Call routing: missing business-hours routing rules, call forwarding to any number, ring several devices at once.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact.
Call forwarding: missing call forwarding to any number, ring several devices at once.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Conference calling: missing audio conference bridge.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Missed-call text-back: missing missed-call text-back, two-way texting.
Number porting: missing number porting.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Toll-free numbers: missing toll-free numbers, call forwarding to any number.
Vanity numbers: missing vanity number search, toll-free numbers.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 2
Call transcription2/2#3 of 36Voicemail to email and transcription2/2#2 of 17Partial fit · 35
Business phone system4/5#7 of 17Support call queues3/4#7 of 27Second business number2/3#13 of 27Call failover and redundancy1/2#7 of 31Call recording1/2#7 of 27Omnichannel support2/4#6 of 13Push-to-talk1/2#5 of 17Queue callback1/2#7 of 13Sales dialing2/4#13 of 21Speed to lead1/2#16 of 32WhatsApp customer support1/2#18 of 37Auto attendant1/3#10 of 27Call and speech analytics1/3#13 of 27Two-way business texting1/3#23 of 37Virtual and international numbers1/3#24 of 31AI receptionist1/4#24 of 36Call routing1/4#13 of 27Debt collection calls1/5#14 of 21Call forwarding0/2#22 of 31Call monitoring and QA0/3#12 of 13Click-to-call and in-app calling0/2#13 of 22Conference calling0/1#8 of 17E911 for remote staff0/2#14 of 26International calling for business0/2#22 of 31IVR self-service0/3#29 of 36Missed-call text-back0/2#23 of 34Number porting0/1#22 of 31Overflow answering0/3#22 of 27Paging and intercom0/2#7 of 17PCI-safe phone payments0/3#15 of 22Teams and Zoom calling0/2#11 of 26Texting from a landline or toll-free number0/3#21 of 28Toll-free numbers0/2#25 of 31Vanity numbers0/2#22 of 27Workforce management0/2#7 of 13True monthly cost
Includes add-ons required for Call transcription (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | $75NEXT Core | $0 | $75 | -62% |
| 25 users | $375NEXT Core | $0 | $375 | -62% |
| 100 users | $1,500NEXT Core | $0 | $1,500 | -62% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
NEXT Core plan, 1 recorded price
Integrations
- Microsoft Teams · native
- Salesforce · native
- Hubspot · native
- Zendesk · native
- Microsoft Outlook · native
- Google Contacts · native
Compliance
Acceptance by industry
| Industry | Status | Checked | Source |
|---|---|---|---|
| Finance | Restricted | 2026-10-28 | Policy |
| Recruiting and staffing | Restricted | 2026-10-28 | Policy |
| Political campaigns | Restricted | 2026-10-28 | Policy |
| Nonprofits | Restricted | 2026-10-28 | Policy |
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Dialpad | 60% | Signs a HIPAA BAA on all plans | $375 | Compare |
| Amazon Connect | 41% | Shares 1 use case | — | Compare |
| Quo | 36% | 10 native integrations vs 6 | $375 | Compare |
| Microsoft Teams Phone | 35% | Signs a HIPAA BAA on all plans | $250 | — |