11 DIFFERENCES ยท 20 THE SAME
Dialpad vs Nextiva
Last verified
SHORT ANSWER
Dialpad and Nextiva both meet every requirement for 6 jobs we track, including support call queues, queue callback and business phone system. The biggest differences in the data: Nextiva costs 16% less for support call queues at 25 users and HIPAA BAA: yes on Dialpad, add-on on Nextiva.
Both meet every requirement for
Choose Dialpad if
- - You need HIPAA BAA: Dialpad has it, Nextiva add-on.
- - You need supports desk phones: Dialpad lists it as included, Nextiva as add-on.
- - You need signs a HIPAA BAA: Dialpad lists it as included, Nextiva as add-on.
Choose Nextiva if
- - You want the lower cost for support call queues at 25 users: $1,875 a month against $2,225.
- - You weigh user reviews: reviews of Nextiva are mostly positive, of Dialpad mixed.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
Differences 11
| Field | Dialpad | Nextiva |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | $1,875/mo |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESSupports desk phones | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Included | Add-on |
| COMPLIANCEHIPAA BAA | Yes | Add-on |
| COMPLIANCEData residency | US | Not published by the vendor |
| REVIEWSReview sentiment | Mixed | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
The same on both 20
| Field | Dialpad | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $375/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | $75/mo |
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |
| INTEGRATIONSNative integrations | 6 native | 6 native |