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13 DIFFERENCES ยท 8 THE SAME

Amazon Connect vs Nextiva

Last verified

SHORT ANSWER

Amazon Connect and Nextiva both meet every requirement for support call queues, queue callback and call transcription. The biggest differences in the data: Amazon Connect costs 99% less for support call queues at 25 users and Amazon Connect costs 99% less for queue callback at 25 users.

Both meet every requirement for

Choose Amazon Connect if

  • - You want the lower cost for support call queues at 25 users: $28 a month against $1,875.
  • - You want the lower cost for queue callback at 25 users: $28 a month against $1,875.
  • - You want the lower cost for call transcription at 5,000 minutes/month: $28 a month against $75.

Differences 13

FieldAmazon ConnectNextiva
COSTSupport call queues: monthly cost at 25 users$28/mo$1,875/mo
COSTCall transcription: monthly cost at 5,000 minutes/month$28/mo$75/mo
COSTQueue callback: monthly cost at 25 users$28/mo$1,875/mo
COSTPricing modelPer minutePer user per month
COSTFree trialNot published by the vendorYes
COMPLIANCEHIPAA BAAUnknownAdd-on
COMPLIANCESOC 2 Type IIUnknownYes
INTEGRATIONSNative integrations2 native6 native
REVIEWSReview sentimentUnknownMostly positive
ACCEPTANCEFinanceUnknownAccepted with conditions
ACCEPTANCENonprofitsUnknownAccepted with conditions
ACCEPTANCEPolitical campaignsUnknownAccepted with conditions
ACCEPTANCERecruiting and staffingUnknownAccepted with conditions

Amazon ConnectNextiva

The same on both 8

FieldAmazon ConnectNextiva
FEATURESCall queuesIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESReal-time queue wallboardsIncludedIncluded
FEATURESCallback instead of waiting in queueIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
FEATURESCall transcriptionIncludedIncluded
FEATURESSends call summariesIncludedIncluded