CLOUD PHONE SYSTEM (UCAAS) · BY ZOOM
Zoom Phone
Last verified
Best fit when you need
Not a fit when you need
Call and speech analytics: missing speech analytics, sentiment analysis.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Conference calling: missing audio conference bridge.
Missed-call text-back: missing missed-call text-back, two-way texting.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 7
Auto attendant3/3#6 of 27Business phone system5/5#6 of 17Call transcription2/2#12 of 36Number porting1/1#18 of 31Push-to-talk2/2#2 of 17Toll-free numbers2/2#18 of 31Virtual and international numbers3/3#9 of 31Partial fit · 19
Support call queues3/4#12 of 27IVR self-service2/3#13 of 36Second business number2/3#19 of 27AI receptionist2/4#22 of 36Call forwarding1/2#18 of 31Call recording1/2#17 of 27Call routing2/4#11 of 27E911 for remote staff1/2#12 of 26International calling for business1/2#18 of 31Teams and Zoom calling1/2#8 of 26Vanity numbers1/2#21 of 27Voicemail to email and transcription1/2#13 of 17Call and speech analytics1/3#18 of 27Call failover and redundancy0/2#31 of 31Conference calling0/1#17 of 17Missed-call text-back0/2#34 of 34Paging and intercom0/2#17 of 17Texting from a landline or toll-free number0/3#28 of 28Two-way business texting0/3#37 of 37True monthly cost
Includes add-ons required for Virtual and international numbers (none required).
| Users | List price | Forced add-ons | Effective | vs median |
|---|---|---|---|---|
| 5 users | €101Global Select | €0 | €101 | -62% |
| 25 users | €506Global Select | €0 | €506 | -47% |
| 100 users | €2,024Global Select | €0 | €2,024 | -42% |
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 5 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
Global Select plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Slack · native
- Hubspot · native
- Five9 · native
- Twilio Flex · native
Compliance
Acceptance by industry
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| net2phone | 73% | Shares 5 use cases | — | Compare |
| Intermedia Unite | 68% | 14 native integrations vs 5 | — | Compare |
| GoTo Connect | 52% | Allows i-gaming customers with conditions | Custom quotePublic estimates: $26 to $43 per user / month (4 sources) | Compare |
| Aircall | 50% | 7 native integrations vs 5 | — | Compare |