CLOUD PHONE SYSTEM (UCAAS) · BY GOTO
GoTo Connect
Last verified
Best fit when you need
Not a fit when you need
IVR self-service: missing multi-level ivr menus, speech recognition in ivr.
Texting from a landline or toll-free number: missing text-enables an existing landline, toll-free texting verification.
Two-way business texting: missing shared team inbox for messages, 10dlc brand and campaign registration.
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Conference calling: missing audio conference bridge.
International calling for business: missing published international per-minute rates, international numbers.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 6
Auto attendant3/3#4 of 27Call transcription2/2#8 of 36Number porting1/1#13 of 31Paging and intercom2/2#2 of 17Second business number3/3#5 of 27Toll-free numbers2/2#13 of 31Partial fit · 20
Business phone system4/5#10 of 17Call and speech analytics2/3#8 of 27Virtual and international numbers2/3#16 of 31Call forwarding1/2#14 of 31Call recording1/2#13 of 27Call routing2/4#10 of 27E911 for remote staff1/2#10 of 26Missed-call text-back1/2#18 of 34Push-to-talk1/2#11 of 17Support call queues2/4#16 of 27Vanity numbers1/2#16 of 27Voicemail to email and transcription1/2#11 of 17IVR self-service1/3#20 of 36Texting from a landline or toll-free number1/3#15 of 28Two-way business texting1/3#26 of 37AI receptionist1/4#28 of 36Call failover and redundancy0/2#19 of 31Conference calling0/1#12 of 17International calling for business0/2#26 of 31Teams and Zoom calling0/2#17 of 26True monthly cost
Custom quotePublic estimates: $26 to $43 per user / month (4 sources)
The vendor states pricing is by quote: https://www.goto.com/pricing/connect
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Third-party estimates
Not published by the vendor. Collected from the sources below.
| Source | Tier or plan | Range | Unit | Published or checked |
|---|---|---|---|---|
| Toolradar | Phone System | $26 | per user / month | 2026-10-01 |
| B2B Reviews | Basic, Standard | $32 to $43 | per user / month | 2026-01-21 |
| Tech.co | Phone System | $26 | per user / month | 2025-02-28 |
| Tech.co | Connect CX | $34 | per user / month | 2025-02-28 |
Estimates are shown for reference only. They are never used in effective cost, rankings, crossover thresholds or the stack builder.
Integrations
- Servicenow · native
- Zendesk · native
- Miro · native
Compliance
Acceptance by industry
| Industry | Status | Checked | Source |
|---|---|---|---|
| i-gaming | Restricted | 2026-10-28 | Policy |
| Political campaigns | Restricted | 2026-10-28 | Policy |
| Nonprofits | Restricted | 2026-10-28 | Policy |
| Lead generation | Restricted | 2026-10-28 | Policy |
| Finance | Restricted | 2026-10-28 | Policy |
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Zoom Phone | 52% | 5 native integrations vs 3 | — | Compare |
| Intermedia Unite | 50% | 14 native integrations vs 3 | $700 | Compare |
| Grasshopperin review | 48% | Shares 4 use cases | — | Compare |
| net2phone | 48% | 5 native integrations vs 3 | $725 | Compare |