13 DIFFERENCES ยท 13 THE SAME
GoTo Connect vs Grasshopper
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SHORT ANSWER
GoTo Connect and Grasshopper both meet every requirement for 7 jobs we track, including auto attendant, toll-free numbers and vanity numbers. The biggest differences in the data: call transcription is included on Grasshopper and add-on on GoTo Connect and sends call summaries is included on Grasshopper and add-on on GoTo Connect.
Both meet every requirement for
Choose Grasshopper if
- - You need call transcription: Grasshopper lists it as included, GoTo Connect as add-on.
- - You need sends call summaries: Grasshopper lists it as included, GoTo Connect as add-on.
- - You weigh user reviews: reviews of Grasshopper are mostly positive, of GoTo Connect mostly negative.
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page. Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 13
| Field | GoTo Connect | Grasshopper |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | From $14/month |
| COSTVanity numbers: monthly cost at 3 numbers | Custom quote | From $14/month |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Custom quote | From $14/month |
| COSTPricing model | Custom quote | Starting price only |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| INTEGRATIONSNative integrations | 3 native | Not published by the vendor |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 13
| Field | GoTo Connect | Grasshopper |
|---|---|---|
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESVanity number search | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |
| ACCEPTANCEi-gaming | Accepted with conditions | Accepted with conditions |