17 DIFFERENCES ยท 15 THE SAME
GoTo Connect vs Intermedia Unite
Last verified
SHORT ANSWER
GoTo Connect and Intermedia Unite both meet every requirement for 11 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 14 native on Intermedia Unite against 3 native on GoTo Connect.
Both meet every requirement for
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 17
| Field | GoTo Connect | Intermedia Unite |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | $140/mo |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $700/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $700/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Unknown |
| FEATURESToll-free numbers | Included | Add-on |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | 3 native | 14 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 15
| Field | GoTo Connect | Intermedia Unite |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESOverhead and group paging | Included | Included |
| FEATURESDesk-to-desk intercom | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |