16 DIFFERENCES ยท 14 THE SAME
GoTo Connect vs Zoom Phone
Last verified
SHORT ANSWER
GoTo Connect and Zoom Phone both meet every requirement for 7 jobs we track, including auto attendant, toll-free numbers and second business number. The biggest differences in the data: GoTo Connect is accepted with conditions for i-gaming and Zoom Phone not accepted and call transcription is included on Zoom Phone and add-on on GoTo Connect.
Both meet every requirement for
Choose Zoom Phone if
- - You need call transcription: Zoom Phone lists it as included, GoTo Connect as add-on.
- - You need sends call summaries: Zoom Phone lists it as included, GoTo Connect as add-on.
- - You need breadth in native integrations: Zoom Phone 5 native, GoTo Connect 3 native.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 16
| Field | GoTo Connect | Zoom Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | Unknown |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Custom quote | Unknown |
| COSTPricing model | Custom quote | Per user per month |
| COSTMinimum users | Unknown | 1 user |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COVERAGECountries with phone numbers | Unknown | 34 countries |
| INTEGRATIONSNative integrations | 3 native | 5 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Not accepted |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 14
| Field | GoTo Connect | Zoom Phone |
|---|---|---|
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESSigns a HIPAA BAA | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |