CLOUD PHONE SYSTEM (UCAAS) · BY 8X8
8x8in review
Last verified
Best fit when you need
No use case where every required feature is met.
Not a fit when you need
AI receptionist: missing answers 24/7 including holidays, takes and delivers messages, transfers calls to staff, sends call summaries.
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Business phone system: missing auto attendant menu, mobile softphone app, supports desk phones, call forwarding to any number, voicemail boxes.
Call and speech analytics: missing call transcription, speech analytics, sentiment analysis.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call forwarding: missing call forwarding to any number, ring several devices at once.
Call recording: missing call recording, configurable recording retention.
Call routing: missing business-hours routing rules, skills-based routing, call forwarding to any number, ring several devices at once.
Call transcription: missing call transcription, sends call summaries.
Conference calling: missing audio conference bridge.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Missed-call text-back: missing missed-call text-back, two-way texting.
Number porting: missing number porting.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
Push-to-talk: missing push-to-talk channels, mobile softphone app.
Second business number: missing local numbers, mobile softphone app, two-way texting.
Support call queues: missing call queues, skills-based routing, call recording, real-time queue wallboards.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Toll-free numbers: missing toll-free numbers, call forwarding to any number.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Vanity numbers: missing vanity number search, toll-free numbers.
Virtual and international numbers: missing local numbers, international numbers, call forwarding to any number.
Voicemail to email and transcription: missing voicemail boxes, voicemail to email with transcription.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 0
No use case where every required feature is met.
Partial fit · 26
AI receptionist0/4#32 of 36Auto attendant0/3#22 of 27Business phone system0/5#15 of 17Call and speech analytics0/3#23 of 27Call failover and redundancy0/2#17 of 31Call forwarding0/2#24 of 31Call recording0/2#22 of 27Call routing0/4#25 of 27Call transcription0/2#30 of 36Conference calling0/1#11 of 17E911 for remote staff0/2#19 of 26International calling for business0/2#25 of 31IVR self-service0/3#31 of 36Missed-call text-back0/2#29 of 34Number porting0/1#24 of 31Paging and intercom0/2#11 of 17Push-to-talk0/2#15 of 17Second business number0/3#24 of 27Support call queues0/4#25 of 27Teams and Zoom calling0/2#16 of 26Texting from a landline or toll-free number0/3#23 of 28Toll-free numbers0/2#26 of 31Two-way business texting0/3#32 of 37Vanity numbers0/2#23 of 27Virtual and international numbers0/3#27 of 31Voicemail to email and transcription0/2#14 of 17True monthly cost
No verified plan prices yet.
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Reliability (90 days)
Integrations
None recorded.
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| GoTo Connect | 30% | Shares 0 use cases | Custom quotePublic estimates: $26 to $43 per user / month (4 sources) | — |
| Grasshopperin review | 30% | Shares 0 use cases | — | — |
| Intermedia Unite | 30% | Shares 0 use cases | $700 | — |
| Microsoft Teams Phone | 30% | Shares 0 use cases | $250 | — |
Publication status: not indexed yet
- Product record is a draft (in review)
- Pricing not verified in the last 90 days
- 0 of 10 features filled with sources