17 DIFFERENCES ยท 14 THE SAME
RingCentral vs Zoom Phone
Last verified
SHORT ANSWER
RingCentral and Zoom Phone both meet every requirement for 8 jobs we track, including virtual and international numbers, toll-free numbers and second business number. The biggest differences in the data: international numbers is included on Zoom Phone and add-on on RingCentral and audio conference bridge is included on RingCentral and add-on on Zoom Phone.
Both meet every requirement for
Choose RingCentral if
- - You need audio conference bridge: RingCentral lists it as included, Zoom Phone as add-on.
- - You need breadth in native integrations: RingCentral 11 native, Zoom Phone 5 native.
Choose Zoom Phone if
- - You need international numbers: Zoom Phone lists it as included, RingCentral as add-on.
- - You need push-to-talk channels: Zoom Phone lists it as included, RingCentral as add-on.
Differences 17
| Field | RingCentral | Zoom Phone |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $130/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $100/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $500/mo | Unknown |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | Not published by the vendor | 1 user |
| FEATURESInternational numbers | Add-on | Included |
| FEATURESSigns a HIPAA BAA | Not published by the vendor | Included |
| FEATURESNative CRM integration | Higher tier (Advanced) | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| FEATURESPush-to-talk channels | Add-on | Included |
| COMPLIANCEHIPAA BAA | Unknown | Yes |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COVERAGECountries with phone numbers | Not published by the vendor | 34 countries |
| INTEGRATIONSNative integrations | 11 native | 5 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEBPO and call center operators | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
The same on both 14
| Field | RingCentral | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESLocal numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |