13 DIFFERENCES ยท 18 THE SAME
Aircall vs JustCall
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SHORT ANSWER
Aircall and JustCall both meet every requirement for 9 jobs we track, including auto attendant, voicemail drop and two-way business texting. The biggest differences in the data: WhatsApp Business Platform access is included on JustCall and add-on on Aircall and native integrations: 10 native on JustCall against 7 native on Aircall.
Both meet every requirement for
Choose JustCall if
- - You need WhatsApp Business Platform access: JustCall lists it as included, Aircall as add-on.
- - You need breadth in native integrations: JustCall 10 native, Aircall 7 native.
- - You weigh user reviews: reviews of JustCall are mixed, of Aircall mostly negative.
- - Your team is small: JustCall starts at 2 users, Aircall at 3 users.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of JustCall are mixed, with customer support the most common complaint.
Differences 13
| Field | Aircall | JustCall |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | Unknown |
| COSTWhatsApp customer support: monthly cost at 10,000 messages/month | $200/mo | Unknown |
| COSTMinimum users | 3 users | 2 users |
| FEATURESVoicemail to email with transcription | Included | Not published by the vendor |
| FEATURESWhatsApp Business Platform access | Add-on | Included |
| COMPLIANCEData residency | US, EU, AU | US |
| COVERAGECountries with phone numbers | 38 countries | 70+ countries |
| INTEGRATIONSNative integrations | 7 native | 10 native |
| REVIEWSReview sentiment | Mostly negative | Mixed |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
The same on both 18
| Field | Aircall | JustCall |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESPre-recorded voicemail drop | Included | Included |
| FEATURESAnswering machine detection | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESConfigurable recording retention | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |