15 DIFFERENCES ยท 16 THE SAME
Aircall vs Intermedia Unite
Last verified
SHORT ANSWER
Aircall and Intermedia Unite both meet every requirement for 11 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: Intermedia Unite costs 7% less for toll-free numbers at 2,000 minutes/month and Intermedia Unite costs 7% less for business phone system at 25 users.
Both meet every requirement for
Choose Intermedia Unite if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $140 a month against $150.
- - You want the lower cost for business phone system at 25 users: $700 a month against $750.
- - You want the lower cost for support call queues at 25 users: $700 a month against $750.
- - You need breadth in native integrations: Intermedia Unite 14 native, Aircall 7 native.
Differences 15
| Field | Aircall | Intermedia Unite |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $140/mo |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | $700/mo |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | $700/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESToll-free numbers | Included | Add-on |
| FEATURESSupports desk phones | Unknown | Included |
| FEATURESConfigurable recording retention | Included | Add-on |
| FEATURESSends call summaries | Higher tier (Professional) | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | 14 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 16
| Field | Aircall | Intermedia Unite |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall transcription | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |