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5 DIFFERENCES ยท 11 THE SAME

Amazon Connect vs RingCX

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SHORT ANSWER

Amazon Connect and RingCX both meet every requirement for 4 jobs we track, including support call queues, omnichannel support and IVR self-service. The biggest differences in the data: Amazon Connect costs 98% less for support call queues at 25 users and Amazon Connect costs 98% less for omnichannel support at 25 users.

Both meet every requirement for

Choose Amazon Connect if

  • - You want the lower cost for support call queues at 25 users: $28 a month against $1,625.
  • - You want the lower cost for omnichannel support at 25 users: $28 a month against $1,625.
  • - You want the lower cost for IVR self-service at 10,000 minutes/month: $28 a month against $325.

Differences 5

FieldAmazon ConnectRingCX
COSTSupport call queues: monthly cost at 25 users$28/mo$1,625/mo
COSTIVR self-service: monthly cost at 10,000 minutes/month$28/mo$325/mo
COSTOmnichannel support: monthly cost at 25 users$28/mo$1,625/mo
COSTPricing modelPer minutePer user per month
INTEGRATIONSNative integrations2 native4 native

Amazon ConnectRingCX

Assumptions used: Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 11

FieldAmazon ConnectRingCX
FEATURESCall queuesIncludedIncluded
FEATURESCallback instead of waiting in queueIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESReal-time queue wallboardsIncludedIncluded
FEATURESOne agent inbox for voice, chat and emailIncludedIncluded
FEATURESWeb chat channelIncludedIncluded
FEATURESEmail channelIncludedIncluded
FEATURESWhatsApp Business Platform accessIncludedIncluded
FEATURESMulti-level IVR menusIncludedIncluded