8 DIFFERENCES ยท 4 THE SAME
Dialpad vs SimpleTexting
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SHORT ANSWER
Dialpad and SimpleTexting both meet every requirement for two-way business texting. The biggest differences in the data: Dialpad costs 74% less for two-way business texting at 5,000 messages/month and native integrations: 7 native on SimpleTexting against 6 native on Dialpad.
Both meet every requirement for
Choose SimpleTexting if
- - You need breadth in native integrations: SimpleTexting 7 native, Dialpad 6 native.
- - You weigh user reviews: reviews of SimpleTexting are mostly positive, of Dialpad mixed.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of SimpleTexting are mostly positive.
Differences 8
| Field | Dialpad | SimpleTexting |
|---|---|---|
| COSTTwo-way business texting: monthly cost at 5,000 messages/month | $75/mo | $287/mo |
| COSTPricing model | Per user per month | Flat monthly plans |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| COVERAGECountries with phone numbers | Not published by the vendor | 2 countries |
| INTEGRATIONSNative integrations | 6 native | 7 native |
| REVIEWSReview sentiment | Mixed | Mostly positive |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 4
| Field | Dialpad | SimpleTexting |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |