10 DIFFERENCES ยท 8 THE SAME
Genesys Cloud vs RingCX
Last verified
SHORT ANSWER
Genesys Cloud and RingCX both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and queue callback. The biggest differences in the data: RingCX costs 13% less for support call queues at 25 users and RingCX costs 13% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose RingCX if
- - You want the lower cost for support call queues at 25 users: $1,625 a month against $1,875.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $325 a month against $375.
- - You want the lower cost for sales dialing at 25 users: $1,625 a month against $1,875.
- - RingCX includes native CRM integration in the base plan; on Genesys Cloud it is add-on.
Differences 10
| Field | Genesys Cloud | RingCX |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $1,875/mo | $1,625/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $375/mo | $325/mo |
| COSTSales dialing: monthly cost at 25 users | $1,875/mo | $1,625/mo |
| FEATURESNative CRM integration | Add-on | Included |
| FEATURESReal-time queue wallboards | Unknown | Included |
| FEATURESSpeech recognition in IVR | Included | Unknown |
| FEATURESPredictive dialer | Unknown | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 3 native | 4 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Genesys Cloud | RingCX |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESPower dialer | Included | Included |
| FEATURESDo-not-call list management | Included | Included |