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13 DIFFERENCES ยท 8 THE SAME

Nextiva vs RingCX

Last verified

SHORT ANSWER

Nextiva and RingCX both meet every requirement for support call queues, auto attendant and queue callback. The biggest differences in the data: Nextiva costs 77% less for auto attendant at 25 users and RingCX costs 13% less for support call queues at 25 users.

Both meet every requirement for

Choose Nextiva if

  • - You want the lower cost for auto attendant at 25 users: $375 a month against $1,625.
  • - You need breadth in native integrations: Nextiva 6 native, RingCX 4 native.

Choose RingCX if

  • - You want the lower cost for support call queues at 25 users: $1,625 a month against $1,875.
  • - You want the lower cost for queue callback at 25 users: $1,625 a month against $1,875.

Differences 13

FieldNextivaRingCX
COSTSupport call queues: monthly cost at 25 users$1,875/mo$1,625/mo
COSTAuto attendant: monthly cost at 25 users$375/mo$1,625/mo
COSTQueue callback: monthly cost at 25 users$1,875/mo$1,625/mo
COSTFree trialYesNot published by the vendor
FEATURESCall forwarding to any numberIncludedUnknown
COMPLIANCEHIPAA BAAAdd-onUnknown
COMPLIANCESOC 2 Type IIIncludedNot published by the vendor
INTEGRATIONSNative integrations6 native4 native
REVIEWSReview sentimentMostly positiveUnknown
ACCEPTANCEFinanceAccepted with conditionsUnknown
ACCEPTANCENonprofitsAccepted with conditionsUnknown
ACCEPTANCEPolitical campaignsAccepted with conditionsUnknown
ACCEPTANCERecruiting and staffingAccepted with conditionsUnknown

NextivaRingCX

The same on both 8

FieldNextivaRingCX
COSTPricing modelPer user per monthPer user per month
FEATURESCall queuesIncludedIncluded
FEATURESCallback instead of waiting in queueIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESReal-time queue wallboardsIncludedIncluded
FEATURESAuto attendant menuIncludedIncluded