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10 DIFFERENCES ยท 8 THE SAME

PATLive vs Smith.ai

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SHORT ANSWER

PATLive and Smith.ai both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and live answering service. The biggest differences in the data: Smith.ai costs 68% less for AI receptionist at 400 calls/month and Smith.ai costs 17% less for live answering service at 400 calls/month.

Both meet every requirement for

Choose Smith.ai if

  • - You want the lower cost for AI receptionist at 400 calls/month: $1,125 a month against $3,555.
  • - You want the lower cost for live answering service at 400 calls/month: $2,950 a month against $3,555.
  • - You need breadth in native integrations: Smith.ai 6 native, PATLive 4 native.

Differences 10

FieldPATLiveSmith.ai
COSTAI receptionist: monthly cost at 400 calls/month$3,555/mo$1,125/mo
COSTAfter-hours answering: monthly cost at 200 calls/month$1,837/mo$1,965/mo
COSTLive answering service: monthly cost at 400 calls/month$3,555/mo$2,950/mo
COSTFree trialYesUnknown
FEATURESOn-call escalation and dispatchIncludedUnknown
FEATURESBilingual (English and Spanish) answeringIncludedAdd-on
FEATURESTriage scripts for urgent callsIncludedUnknown
COMPLIANCEHIPAA BAAIncludedNot published by the vendor
INTEGRATIONSNative integrations4 native6 native
REVIEWSReview sentimentUnknownMostly positive

PATLiveSmith.ai

Assumptions used: Average answering-service call length 6 minutes per call (source). How costs are computed

The same on both 8

FieldPATLiveSmith.ai
COSTPricing modelFlat monthly plansFlat monthly plans
FEATURESAnswers 24/7 including holidaysIncludedIncluded
FEATURESTakes and delivers messagesIncludedIncluded
FEATURESTransfers calls to staffIncludedIncluded
FEATURESBooks into your calendarIncludedIncluded
FEATURESSends call summariesIncludedIncluded
FEATURESLive human agentsIncludedIncluded
FEATURESTakes overflow when your line is busyIncludedIncluded