6 DIFFERENCES ยท 6 THE SAME
Ruby vs Smith.ai
Last verified
SHORT ANSWER
Ruby and Smith.ai both meet every requirement for after-hours answering and live answering service. The biggest differences in the data: Ruby costs 92% less for live answering service at 400 calls/month and Ruby costs 87% less for after-hours answering at 200 calls/month.
Both meet every requirement for
Choose Ruby if
- - You want the lower cost for live answering service at 400 calls/month: $250 a month against $2,950.
- - You want the lower cost for after-hours answering at 200 calls/month: $250 a month against $1,965.
- - You need bilingual (English and Spanish) answering: Ruby lists it as included, Smith.ai as add-on.
Reviews of Ruby are mostly positive; reviews of Smith.ai are mostly positive, with billing and cancellation the most common complaint.
Differences 6
| Field | Ruby | Smith.ai |
|---|---|---|
| COSTAfter-hours answering: monthly cost at 200 calls/month | $250/mo | $1,965/mo |
| COSTLive answering service: monthly cost at 400 calls/month | $250/mo | $2,950/mo |
| FEATURESBilingual (English and Spanish) answering | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Included | Not published by the vendor |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| INTEGRATIONSNative integrations | Unknown | 6 native |
The same on both 6
| Field | Ruby | Smith.ai |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESLive human agents | Included | Included |
| REVIEWSReview sentiment | Mostly positive | Mostly positive |