10 DIFFERENCES ยท 7 THE SAME
Smith.ai vs Specialty Answering Service
Last verified
SHORT ANSWER
Smith.ai and Specialty Answering Service both meet every requirement for 4 jobs we track, including AI receptionist, after-hours answering and live answering service. The biggest differences in the data: Smith.ai costs 62% less for AI receptionist at 400 calls/month and Specialty Answering Service costs 26% less for after-hours answering at 200 calls/month.
Both meet every requirement for
Choose Smith.ai if
- - You want the lower cost for AI receptionist at 400 calls/month: $1,125 a month against $2,929.
- - You need breadth in native integrations: Smith.ai 6 native, Specialty Answering Service 4 native.
Choose Specialty Answering Service if
- - You want the lower cost for after-hours answering at 200 calls/month: $1,457 a month against $1,965.
- - You want the lower cost for live answering service at 400 calls/month: $2,929 a month against $2,950.
- - Specialty Answering Service includes bilingual (English and Spanish) answering in the base plan; on Smith.ai it is add-on.
Differences 10
| Field | Smith.ai | Specialty Answering Service |
|---|---|---|
| COSTAI receptionist: monthly cost at 400 calls/month | $1,125/mo | $2,929/mo |
| COSTAfter-hours answering: monthly cost at 200 calls/month | $1,965/mo | $1,457/mo |
| COSTLive answering service: monthly cost at 400 calls/month | $2,950/mo | $2,929/mo |
| COSTFree trial | Unknown | Yes |
| FEATURESSends call summaries | Included | Not published by the vendor |
| FEATURESOn-call escalation and dispatch | Unknown | Included |
| FEATURESBilingual (English and Spanish) answering | Add-on | Included |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
Smith.aiSpecialty Answering Service
Assumptions used: Average answering-service call length 6 minutes per call (source). How costs are computed
The same on both 7
| Field | Smith.ai | Specialty Answering Service |
|---|---|---|
| COSTPricing model | Flat monthly plans | Flat monthly plans |
| FEATURESAnswers 24/7 including holidays | Included | Included |
| FEATURESTakes and delivers messages | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESBooks into your calendar | Included | Included |
| FEATURESLive human agents | Included | Included |
| FEATURESTakes overflow when your line is busy | Included | Included |