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7 DIFFERENCES ยท 9 THE SAME

Abby Connect vs Specialty Answering Service

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SHORT ANSWER

Abby Connect and Specialty Answering Service both meet every requirement for 4 jobs we track, including after-hours answering, live answering service and overflow answering. The biggest differences in the data: Specialty Answering Service costs 73% less for after-hours answering at 200 calls/month and Specialty Answering Service costs 73% less for live answering service at 400 calls/month.

Both meet every requirement for

Choose Specialty Answering Service if

  • - You want the lower cost for after-hours answering at 200 calls/month: $44 a month against $164.
  • - You want the lower cost for live answering service at 400 calls/month: $44 a month against $164.
  • - You want the lower cost for urgent and emergency lines at 200 calls/month: $44 a month against $164.

Differences 7

FieldAbby ConnectSpecialty Answering Service
COSTAfter-hours answering: monthly cost at 200 calls/month$164/mo$44/mo
COSTLive answering service: monthly cost at 400 calls/month$164/mo$44/mo
COSTUrgent and emergency lines: monthly cost at 200 calls/month$164/mo$44/mo
FEATURESSigns a HIPAA BAANot published by the vendorIncluded
COMPLIANCEHIPAA BAAUnknownYes
COMPLIANCEData residencyUSNot published by the vendor
INTEGRATIONSNative integrations9 native4 native

Abby ConnectSpecialty Answering Service

The same on both 9

FieldAbby ConnectSpecialty Answering Service
COSTPricing modelFlat monthly plansFlat monthly plans
COSTFree trialYesYes
FEATURESAnswers 24/7 including holidaysIncludedIncluded
FEATURESTakes and delivers messagesIncludedIncluded
FEATURESTransfers calls to staffIncludedIncluded
FEATURESOn-call escalation and dispatchIncludedIncluded
FEATURESBilingual (English and Spanish) answeringIncludedIncluded
FEATURESLive human agentsIncludedIncluded
FEATURESTakes overflow when your line is busyIncludedIncluded