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12 DIFFERENCES ยท 5 THE SAME

Aircall vs Amazon Connect

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SHORT ANSWER

Aircall and Amazon Connect both meet every requirement for support call queues and IVR self-service. The biggest differences in the data: Amazon Connect costs 96% less for support call queues at 25 users and Amazon Connect costs 81% less for IVR self-service at 10,000 minutes/month.

Both meet every requirement for

Choose Amazon Connect if

  • - You want the lower cost for support call queues at 25 users: $28 a month against $750.
  • - You want the lower cost for IVR self-service at 10,000 minutes/month: $28 a month against $150.
  • - Amazon Connect includes callback instead of waiting in queue in the base plan; on Aircall it is higher tier (Professional).

Differences 12

FieldAircallAmazon Connect
COSTSupport call queues: monthly cost at 25 users$750/mo$28/mo
COSTIVR self-service: monthly cost at 10,000 minutes/month$150/mo$28/mo
COSTPricing modelPer user per monthPer minute
COSTFree trialYesNot published by the vendor
COSTMinimum users3 usersNot published by the vendor
FEATURESCallback instead of waiting in queueHigher tier (Professional)Included
FEATURESReal-time queue wallboardsNot published by the vendorIncluded
COMPLIANCESOC 2 Type IIIncludedUnknown
COMPLIANCEData residencyUS, EU, AUUnknown
COVERAGECountries with phone numbers38 countriesNot published by the vendor
INTEGRATIONSNative integrations7 native2 native
REVIEWSReview sentimentMostly negativeUnknown

AircallAmazon Connect

Assumptions used: Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 5

FieldAircallAmazon Connect
FEATURESCall queuesIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESMulti-level IVR menusIncludedIncluded