11 DIFFERENCES ยท 9 THE SAME
Amazon Connect vs Dialpad
Last verified
SHORT ANSWER
Amazon Connect and Dialpad both meet every requirement for 4 jobs we track, including support call queues, queue callback and call and speech analytics. The biggest differences in the data: Amazon Connect costs 99% less for support call queues at 25 users and Amazon Connect costs 99% less for call and speech analytics at 25 users.
Both meet every requirement for
Choose Amazon Connect if
- - You want the lower cost for support call queues at 25 users: $28 a month against $2,225.
- - You want the lower cost for call and speech analytics at 25 users: $28 a month against $2,225.
- - You want the lower cost for call transcription at 5,000 minutes/month: $28 a month against $75.
Differences 11
| Field | Amazon Connect | Dialpad |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $28/mo | $2,225/mo |
| COSTCall and speech analytics: monthly cost at 25 users | $28/mo | $2,225/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $28/mo | $75/mo |
| COSTPricing model | Per minute | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Included | Higher tier (Pro) |
| COMPLIANCEHIPAA BAA | Unknown | Yes |
| COMPLIANCESOC 2 Type II | Unknown | Yes |
| COMPLIANCEData residency | Unknown | US |
| INTEGRATIONSNative integrations | 2 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mixed |
The same on both 9
| Field | Amazon Connect | Dialpad |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |