9 DIFFERENCES ยท 9 THE SAME
CloudTalk vs Microsoft Teams Phone
Last verified
SHORT ANSWER
CloudTalk and Microsoft Teams Phone both meet every requirement for support call queues and auto attendant. The biggest difference in the data: native integrations: 6 native on CloudTalk against 1 native on Microsoft Teams Phone.
Both meet every requirement for
Differences 9
| Field | CloudTalk | Microsoft Teams Phone |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $250/mo |
| COSTAuto attendant: monthly cost at 25 users | Unknown | $250/mo |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| COMPLIANCEData residency | Not published by the vendor | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| INTEGRATIONSNative integrations | 6 native | 1 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
The same on both 9
| Field | CloudTalk | Microsoft Teams Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |
| COVERAGECountries with phone numbers | 3 countries | 3 countries |